Director, Fulfillment Center Operations

The Director of Fulfillment Center (FC) Operations will oversee the efficient and cost-effective operation of fulfillment center(s) critical to Duluth Trading's success. This Director is responsible for ensuring SLAs are met, budgets are adhered to, and a culture of continuous improvement is fostered. This role strategically drives supply chain operations' speed, efficiency, and cost control.

Work Environment:

At Duluth Trading Company, we value face-to-face interactions that foster our culture of learning, creativity, and teamwork. The role is based onsite at our Fulfillment Center in Adairsville, GA. 

What You’ll Do: 

• Operations: Oversee the day-to-day operations of our Adairsville, GA, fulfillment center, ensuring optimal
  performance and efficiency. Manage a team of FC managers, supervisors, and associates, providing leadership,
  guidance, and support to achieve operational goals. Ensure all FC operations comply with safety, quality, and
  regulatory standards.
• Fiscal Management: Manage labor planning, budgeting, and forecasting processes to ensure optimal staffing
  levels and cost control.
• Continuous Improvement: Develop and implement strategies to optimize FC processes, layouts, and resource
  allocation to maximize throughput and minimize costs.
• Technology and Systems Implementation: Oversee the implementation and maintenance of warehouse
  management systems and other technologies to support efficient operations.
• Team Leadership & Development: Build, lead, and mentor a high-performing supply chain team. Provide
  guidance, support, and development opportunities to team members, fostering a culture of continuous learning
  and growth. Ensure clear communication and collaboration within the supply chain team and with cross-functional departments.
• Key Projects & Deliverables
  • Develop and execute a strategic plan for optimizing FC operations, including process improvements,
    automation, and resource allocation
  • Implement labor management systems and processes to enhance productivity and reduce costs
  • Lead the design and execution of FC layout changes to improve flow, capacity, and efficiency
  • Develop and implement a comprehensive training and development program for FC associates and leaders
  • Establish and monitor key performance indicators (KPIs) to track FC performance and identify areas for
    improvement

What We’re Looking For:

• Bachelor's Degree in Supply Chain, Logistics, or related area of study - Equivalent work experience will be considered
• 10+ years of experience
• 5+ years of management experience
• Advanced experience in fulfillment center or distribution center operations management
• Experience managing AutoStore automated storage and retrieval system strongly preferred
• Proven track record of driving operational excellence, process improvement, and cost optimization
• Strong leadership and people management skills, with the ability to build and motivate high-performing teams
• Excellent analytical and problem-solving abilities, with a data-driven approach to decision-making
• Deep knowledge of warehouse management systems, automation, and other FC technologies
• Lean Six Sigma or similar process improvement certification preferred
• Travel is required for 20% of company-related meetings, programs, and/or events
• Authorization to work in the United States without sponsorship

Duluth Headquarters Benefits and Perks

Our pursuit of a better way isn't just about our products—it's about our people too.  That's why our Dam Good Crew enjoys a comprehensive benefits package, designed to support their well-being and success.

• Multiple Medical plan options 

• Dental & Vision plans 

• Medical and Dependent Care Flexible Spending Accounts 

• Health Savings Account including company contributions  

• Company paid Life Insurance and AD&D

• Company paid Short-Term Disability

• Other various voluntary benefits including: Accident, Critical Illness, Hospital Indemnity, Long-Term Disability and Supplemental Life Insurance

• 401(k) Employer Match

• Employee Stock Purchase Plan to purchase Duluth Trading Co. stock at a discount 

• 12 weeks of Parental Leave at 100% pay 

• Paid holidays: New Year’s Day, Martin Luther King Jr. Day, Memorial Day, Juneteenth, Independence Day, Labor Day, Thanksgiving Day, Christmas Eve, Christmas Day

• Paid Time Off: take it as you need it policy for exempt employees

• Daily pay available  

• 40% Employee Discount 

Position Compensation Outline 

Compensation Range: $120,000 - $175,000/year 

This position is eligible to participate in the company bonus and long term incentive programs upon hire. 

Compensation listed is for the full-time position at this specific location and is based on several factors, including experience, and qualifications. Benefits and perks may have eligibility requirements and are subject to change.

The responsibilities outlined in this position description are a guideline for the general duties of the position and are not exhaustive of all duties inherent in the job. Duluth Trading Company is an Equal Opportunity Employer. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform essential job functions.

Started in 1989, Duluth Trading Company exists to enable hard-working individuals to take on life with their own two hands. Folks that revel in doing it the hard way and celebrate finding a better way. We seek talented individuals who share these beliefs and are excited to further the Duluth Trading legacy with a digital-first mindset, always moving forward and always innovating.

From ingenious Duluth workwear, to comfortably capable Buck Naked Underwear, to outside-embracing AKHG, it’s all about the innovative gear and gadgets that equip customers for a more hands-on way of life.

Top-notch quality, immersive storytelling, outstanding customer service, and the shared belief that the go-all-in-and-dig-deep spirit exists with everyone are what sets Duluth Trading Co. apart. We seek talented folks looking to be part of a can-do team that’s hellbent on helping the world to gear up, get its hands dirty, and do.